Alles anzeigenThunderbird version ( 78.6.1 (64-bit) ) :
- Updated from version 78.6.0 on 01/12/2021 (mail retrieval was still possible after that)
- Operating system + version: Windows 10 Pro, 10.0.19042
- Account type (POP / IMAP): Pop
- Mailbox provider (Vodafone/Arcor):
- Antivirus software used: G-Data Internet Security
- Firewall (G-Data Internet Security):
- Router model designation (FritzBox 7490, but no transmission problems):
Since the migration of Vodafone/Arcor e-mail accounts that was communicated yesterday, no more e-mails have arrived.
Support hasn't responded yet.
Since I can easily visit my account in the browser via the service portal and view the e-mails, it is possible that the cause or a solution to the problem can also be found outside of Vodafone.
Username and PW are entered correctly in Thunderbird and also comply with Vodafone's password rules.
When trying to retrieve e-mails in TB, the following messages appear:
"Internal Server Error"
or
"Error sending username. The mail server pop3.arcor.de replied: maybe your username or password is incorrect, please use your full qualified email address for example: foo.bar@arcor.de"
or
"Login to server pop3.arcor.de with user name "xxxxxxxx@arcor.de" failed"
or
"mailbox in quarantine"
I have already tried the following:
The forum topic “No more email receipt after update to Thunderbird version 78.4.0 (complete version series 78 is affected) has been edited and brought no change.
Even the G-Data link at the end did not lead to the goal, even with the G-Data hotline.
G-Data is not the "culprit".
The forum topic "Provider Arcor-Vodafone: Mail server pop3.arcor.de answers: internal server error" says try several times and it's up to the provider. But that doesn't help me much.
Changing the e-mail password at the provider. Without success.
Creating a new account in Thunderbird:
With automatic creation, my data (user + PW) are found first,
(Display: “Settings were found at your email service provider”).
After confirming with Done, the following display appears:
“Login to the server failed. The configuration, user name or password may not be correct”.
When trying to manually change the settings of the new account, the security issue caught my eye:
After the migration for Pop3, Vodafone requires the server setting
Ports (encrypted) SSL: 995 TLS: 110
But I can't make exactly these settings in the fields. (see screen)
However, the word encrypted only occurs in the password, which I can only set up as normal (i.e. not encrypted).
Is the port encrypted? I can not see.
I can't tell if there's a problem here.
But maybe one of you.
Excuse the many texts, I didn't know what could be important and have been fumbling around for 2 days now
If anyone can help I would be very grateful.
If Vodafone ever gets in touch (on my freemail account) I'd be pleasantly surprised.
Thanks for reading already!
Hey, I'm also facing a similar problem. Were you able to find a solution for this ?